Ricoh Europe SCM B.V., Blankenweg 24, 4612 RC, Bergen op Zoom, The Netherlands. is the operator of www.ricoh-return.com ("the Website").
On the Website you can learn more about our Ricoh Smart Return program and the services we provide.
Ricoh recognizes the importance of the protection of personal data. Ricoh promises to respect your privacy and process your personal data in a careful and confidential manner. The data will not be processed for other purposes than the purposes specified in this Privacy Statement. All data processing shall be in accordance with this Privacy Statement and the applicable laws.
Why does Ricoh process your data?
If you fill out a return form, your data is processed to be able to review your request, collect your return and dispose of it in accordance with the law
Your data is processed to be able to monitor and improve the services Ricoh provides through the Website
What data does Ricoh process?
If you submit a form, Ricoh processes the information necessary to contact you and arrange collection of the return such as name, address, country, phone number and e-mail and the content of your request or feedback.
Logon information is also stored for security reasons and to monitor and assess the use made of the Website. This Logon information shall be stored in a manner in which it is no longer possible to trace the information back to an individual person.
If you use a link provided on this Website to another website (such as www.ricoh-support.com or www.ricoh.com) and you provide personal data on such a site, the processing of the data shall not be subject to this Privacy Statement, but instead to the privacy statement or notice as posted on such website.
Who has access to your data?
Only Ricoh, Ricoh affiliates and our trusted network of third party logistics providers have access to the data collected through the Website, where necessary in order to fulfil your return request.
Does Ricoh transfer your data to others?
Except as stated above, your personal data is not submitted, disclosed or transferred to any other party. The Website contains links to other websites and email addresses of organization outside Ricoh. This Privacy Statement does not apply to any such websites and email addresses.
Does Ricoh use your data for Direct Marketing?
Ricoh does not use your personal data to send you any unsolicited mail regarding commercial offers or advertisements, nor does Ricoh sell or trade your data.
Does Ricoh use cookies on the Website?
The website uses cookies. These cookies are used to identify you and to serve you better. Cookies allow Ricoh to monitor and analyze the usage of the Website. You can refuse to accept cookies. If you choose to do so, the Website, or parts of the Website, may not function properly anymore.
Where is your data stored?
Ricoh stores the data on servers located in Pirmasens, Germany. These servers are owned and maintained by a processor that has agreed with Ricoh to respect the applicable privacy laws.
Is your data safe with Ricoh?
Ricoh has taken the necessary technical and organizational measures to adequately protect your data from unauthorized access and processing.
What are your rights with regards to the data?
You are not obliged to provide Ricoh with the requested data but if you do not agree to the collection of your data unfortunately Ricoh may not be able to handle and/or grant your request. You have the right to request Ricoh to inform you if and what personal data relating to you Ricoh has processed. You may also request Ricoh to correct, supplement, block or delete said data totally or partially in the event that it is factually inaccurate, incomplete or irrelevant to the purpose of the processing. You may object to your data being processed or to the purpose for processing. Ricoh will undertake to comply with such requests in a timely manner. You can withdraw your declaration of consent to process your data at any time. In case you wish to withdraw your declared consent and, thus, terminate the processing of your personal data by Ricoh, a letter or an e-mail will be sufficient.
Who can you contact?
Requests can be made (preferably in English) to: ricoh-return@ricoh-europe.com or to the following address:
Ricoh Europe SCM B.V., Blankenweg 24, 4612 RC, Bergen op Zoom, The Netherlands.
All data processing by Ricoh is in compliance with the applicable European privacy laws.
To ensure such compliance, Ricoh may periodically revise this Privacy Statement. By accepting this Privacy Statement you agree to your data being processed by Ricoh as described herein.